Responsible Gaming

Online casino games are games of chance. Every spin, hand or result is independent, and previous outcomes do not change the likelihood of future results. A winning streak cannot be relied upon, and losses cannot be recovered simply by continuing to play. No strategy can guarantee a win, and the outcome of a game should never be treated as a source of income.

Before you play, decide how much money and time you are comfortable using for entertainment. Treat that amount as a cost, similar to spending on other leisure activities. Never gamble with money set aside for rent, bills, food, education, savings or other essential commitments. Avoid borrowing money, using credit to gamble or selling possessions to continue playing.

• Set a spending limit before starting and stay within it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household money.
• Do not chase losses or increase stakes to try to win back money.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Remember that gambling outcomes are random and cannot be controlled.

It can also help to keep a personal record of deposits, withdrawals, time spent playing and overall results. A clear record may make your gambling habits easier to understand. Consider discussing your limits with someone you trust, particularly if gambling is becoming a regular part of your routine.

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It may develop gradually, and a person may not recognise the change immediately. The following signs may indicate that gambling is becoming difficult to control:

• Spending more time or money gambling than planned.
• Feeling restless, irritable or anxious when trying to stop.
• Repeatedly attempting to win back losses.
• Keeping gambling secret from family, friends or colleagues.
• Borrowing money, using credit or missing payments because of gambling.
• Neglecting work, study, relationships or normal responsibilities.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Thinking about gambling frequently or planning daily activities around it.
• Trying unsuccessfully to cut down or stop.
• Feeling shame, guilt, hopelessness or distress after gambling.

One or more of these signs does not mean that you have a particular condition, but it is a reason to pause and review your gambling. Stop playing, use an available account control and speak with someone you trust. The earlier you seek support, the more options you may have.

If gambling is affecting your safety or you are experiencing thoughts of self-harm, contact emergency services or an appropriate crisis support service in Australia immediately. If you are in immediate danger, seek urgent assistance.

Gambling is not suitable for people under the applicable legal age. Do not allow minors to use your account, and do not share your password, payment details or device access with anyone else. Use strong account security, log out after each session and consider device controls if other people can access your computer or mobile device.

Adults who are experiencing financial stress, mental health difficulties or other vulnerability may be at increased risk of gambling harm. Be honest about your circumstances before playing and choose not to gamble if doing so could make an existing problem worse. Responsible gambling means knowing when not to play, as well as knowing when to stop.

For questions about responsible-gambling tools or account restrictions, use the support options available on this website. Never provide your password or payment information to another person. Review the applicable terms and conditions for further information about account use, eligibility and restrictions.